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Unity Tech Consulting

Customer Service
Outsourcing

Increase customer retention and reduce turnaround time on customer service and support tasks with customer service outsourcing from Unity Tech Consulting.

Scale Your Business with UnityTech Consulting!

Rated #1 in virtual assistant services by TechRadar & Analytics Insight
One of the longest-running virtual assistant services companies
Serving 6,000+ clients with 700+ verified 5-star business reviews

Effective Customer Service Outsourcing

As your business grows and attracts more customers, providing adequate support becomes essential. However, without proper management, addressing and responding to inquiries can become a bottleneck, hindering your growth and resulting in a poor customer experience, which can lead to negative reviews and increased customer churn.

At Unity Tech Consulting, we understand the challenges organizations face at different stages of the business lifecycle, particularly when it comes to customer service and support. That's why we take pride in delivering top-quality virtual assistants to handle your customer service tasks, enabling you to scale rapidly and meet increasing demand.

Customer service outsourcing through Unity Tech Consulting offers a cost-effective solution to meet your customer service and support needs, eliminating the need to hire full-time staff. By working smarter, not harder, you can invest your time in activities that generate revenue and drive your business forward.

When it comes to outsourcing costs, with Unity Tech Consulting, you'll pay less than 60% of what you would spend on in-house labor. Additionally, we take care of recruiting, background checks, payroll, and benefits, removing the risks associated with outsourcing your customer service team.

Whether you need a single virtual assistant or an entire department, only Unity Tech Consulting provides a customer service and support solution that allows you to handle inquiries without being distracted by staffing concerns, allowing you to focus on your core mission.

Unity Tech Consulting is your partner in the remote workplace with over 15 years of experience serving 7500 clients. Last year, we saved our clients $55 Million Dollars as the highest-rated Virtual Assistant company with more than 800 verified 5-star business reviews — schedule a Business Strategy Session with us now & learn what sets us apart!

Maximize Your Business Today!

Schedule your FREE Double Your Business Strategy Call and discover how Unity Tech Consulting can help you grow and scale your business.

Administrative Support

Our virtual assistants can handle various administrative tasks, such as screening incoming calls and emails, managing calendars, running reports, updating CRM systems, assisting with customer training and education, resolving issues, and ensuring prompt customer responses.

Manage Communications

They serve as a communication liaison, ensuring that customer inquiries are promptly responded to, escalated to the appropriate stakeholders when necessary, and actioned in a timely manner.

Manage Scheduling

Our virtual assistants excel in managing scheduling tasks, including customer installations, upgrades, account service start/end dates, and upcoming escalation calls. They help maintain your schedule and ensure your customer service remains on track.

Manage Trouble Tickets

Our virtual assistants can create, update, escalate, and resolve trouble tickets in your CRM system for customer-related issues. They collaborate with your team to ensure prompt responses, expedite successful resolutions, and ensure customer satisfaction.

Here's what Customer Service Outsourcing can do for you:

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Our virtual assistants handle repetitive customer service and support tasks, such as managing phone, email, SMS, and chat inquiries, trouble-ticket management, responding to product and process inquiries, handling warranty-related matters, and much more.

Unity Tech Consulting's customer service outsourcing integrates seamlessly with your existing methods, processes, and customer service staff, surpassing your existing standards while increasing overall staffing availability.

In addition to scaling your team for higher demand, our virtual assistants enable you to extend your hours of availability for customer service response. We can provide 24/7 coverage for your team, ensuring that you never miss valuable inquiries, regardless of the time or day of the week. Moreover, Unity Tech Consulting's customer service outsourcing offers the flexibility to reallocate or reassign valuable personnel within your organization without sacrificing your ability to address and respond to inquiries, all at a fraction of the cost of hiring in-house staff.

Whether you aim for faster turnaround times or more flexible working hours, outsourcing customer service to a Unity Tech Consulting virtual assistant will help you achieve your short- and long-term business goals. Remember, you need a professional, not just an assistant. Choose Unity Tech Consulting and hire a candidate with the expertise to effectively manage your customer service efforts. Schedule your Business Strategy Session and get started today!

Customer Service Outsourcing FAQ

Here are some common questions we get about Customer Service Outsourcing with a Unit Tech Consulting Virtual Assistant

Unity Tech Consulting’s customer service outsourcing provides the flexibility to reallocate or reassign valuable personnel within your organization without compromising your ability to address and respond to inquiries. All of this comes at a fraction of the cost of hiring in-house staff. With 24/7 coverage, we ensure that you never miss valuable inquiries, regardless of the time or day of the week.

With Unity Tech Consulting, you’ll pay less than 60% of what you would spend on in-house labor. We take care of recruiting, background checks, payroll, and benefits, mitigating the risks associated with outsourcing your customer service team.

A customer service virtual assistant can handle various tasks, including managing phone, email, SMS, and chat inquiries, trouble-ticket management, responding to inquiries about products, processes, and warranties, and much more.

“The truth is that top producers simply don't have the time to follow up with all of the abundant leads that are available, which is why virtual assistants make so much sense, especially considering the cost savings. I have a VA, and it's absola been slam dunk for me.” ...Read More

Mark Spain, Broker/Owner, Mark Spain Real Estate, Alpharetta GA

5/5

Patrick Ferry, Broker & Coach , Patrick Ferry Luxury Real Estat

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